How recording works
When recording is enabled, Phone Bud captures the call as dual-channel audio (caller on one track, agent on the other) and uses it to produce the transcript, summary, and extracted answers you see after the call. Recordings are stored with your account and available to you.
One-party vs. all-party consent
Jurisdictions take two broad approaches. In one-party consent areas, only one participant on the call needs to consent to recording. In all-party (two-party) consent areas, everyone on the call must consent before it can be recorded. Several US states and some other regions require all-party consent.
What Phone Bud does automatically
Phone Bud applies a best-effort consent check based on the regions involved in the call and skips recording entirely when a party appears to be in an all-party-consent area. Because location is inferred from the phone number — which can be ported or mobile — this is risk reduction, not a guarantee. It does not replace your own judgment or, where appropriate, a spoken recording disclosure.
Transparency on the call
Phone Bud agents identify as AI calling on your behalf and do not pretend to be human. Where disclosure of recording is required, you should ensure the call includes it.
Your responsibilities
- Ensure you have the consent required to record in the locations of everyone on the call.
- Provide a recording disclosure where the law requires one.
- Honor any request to stop recording or to delete a recording.
Turning recording off
If you prefer not to record, you can avoid recording for a call rather than rely on the automatic regional skip. Contact us if you'd like recording disabled by default on your account.
Related
See our Acceptable Use Policy, Privacy Policy, and the explainer on whether AI phone calls are legal.
Contact
Questions about recording? Email [email protected].