Who we are
Phone Bud ("we", "us") provides software that places outbound phone calls on your behalf using an AI voice agent and returns transcripts and structured results. This policy explains what we collect and how we handle it.
Information we collect
- Account information — your email address and basic profile details used to sign in and contact you.
- Call data — the phone numbers you ask us to dial, call metadata (time, duration, status), and, where recording is enabled, the call audio, transcript, and AI-generated notes.
- Voice clone data — if you create a "Digital Twin", the voice sample you provide and the resulting voice model.
- Usage and device data — product analytics, pages viewed, and events (e.g. a call started), collected to improve the service.
- Payment information — handled by our payment processor; we do not store full card numbers.
How we use it
- To place calls you request and deliver transcripts, summaries, and extracted results.
- To operate, secure, debug, and improve the service.
- To process payments and manage your account.
- To communicate with you about the service.
Service providers
We share data with vendors who process it on our behalf, only as needed to run the service: authentication and database (Supabase), telephony (Twilio), speech-to-text (AssemblyAI), language model (OpenAI), text-to-speech (Fish Audio), payments (Stripe), product analytics (PostHog), and hosting (Render). Each processes data under its own terms.
Call recordings and the people you call
When you place a call, you are the caller and are responsible for having a lawful basis to call and to record where applicable. Phone Bud follows call-recording consent rules and will skip recording in regions that require all-party consent. See our Recording & Consent page and Acceptable Use Policy.
Data retention
We retain account and call data for as long as your account is active or as needed to provide the service and meet legal obligations. You can request deletion of your data (see "Your rights").
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, contact us at the address below.
Security
We use industry-standard measures to protect your data in transit and at rest. No system is perfectly secure, but we work to safeguard your information.
Children
Phone Bud is not intended for anyone under 18, and we do not knowingly collect data from children.
Where we operate
Phone Bud is offered in the United States and Canada. Your data may be processed in the United States by us and our service providers.
Changes
We may update this policy; we will revise the "Last updated" date above and, for material changes, take reasonable steps to notify you.
Contact
Questions about privacy? Email [email protected].