Can an AI get through a phone menu to a real person?
Yes. Phone Bud presses keys and answers spoken menus to reach the right department or a person, waits on hold for up to 30 minutes, then asks your question and sends you the answer and a transcript. It can't pass identity checks for you or transfer the call to you.
Make a free callHow it works
When a recorded menu answers, Phone Bud listens to the options and presses the matching key or says the option out loud. When a person picks up, it introduces itself as your assistant and asks your question.
Tips for a good request
- Name the department you need, such as billing or a store associate.
- Include an account, order or tracking number if the menu will ask for one.
- Ask one clear question.
- Include your own number if you want a callback, since calls come from a Phone Bud number.
Limits
Calls end at 30 minutes, including hold time, and your free call ends at 5 minutes. Some lines need the account holder to pass an identity check, like a PIN or security questions, and Phone Bud won't pretend to be you. Some menus only accept certain spoken phrases, so naming the department helps.
Related
See waiting on hold, the hold-line page, or go to the homepage.
FAQ
Can it press keys?
Yes. It sends keypad tones to choose menu options.
Will it wait on hold?
Yes, for up to 30 minutes per call, or 5 minutes on your free call.
Can it transfer the call to me?
No. It asks your question itself and sends you the answer. You can listen live and end the call at any time.
What does it cost?
Your first call is free, up to 5 minutes. After that it's CA$8 for 15 minutes, CA$20 for 60 minutes or CA$80 for 300 minutes, billed by the second, with no subscription.